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RETURNS & EXCHANGES

RETURNS & EXCHANGES

 

WWW.SHOPMISSDENIM.COM 
WWW.SHOPMISSDENIM.PL 

 

Returns

 

The customer is entitled to withdraw from the contract without giving any reason within 10 calendar days of receipt. Legal basis: Art. 7 section 1 of the Act of 2 March 2000 "on the protection of certain consumer rights and liability for damage caused by dangerous products"

  • Return of goods within the withdrawal is possible if:

  1. Product was not used, and is not damaged in any way.

  2. Returned goods must be complete (they can not be deprived of tags, labels).

  3. The basis for any statements constitute evidence of the contract in the form of a bill, transfer, transmission or scan order, which must accompany the returned goods. No proof of purchase will result in the refusal to accept the return.

  • Important: 

  1. Equivalent goods resulting from the cancellation of the purchase will be refunded immediately upon receipt, no later than within 10 days.

  2. The cost of delivery and return of goods is not refundable.

 

Complaints


If you receive a defective item incompatible with the order or missing parcel the buyer has the right to complain. We guarantee re-dispatch, if this is not possible (for example, due to exhaustion of stocks of goods), store returns equivalent to the price of goods.

  • The basis for the complaint of defective goods is an evidence of the contract in the form of account transfer, transmission or scan order, which must accompany the returned product. No proof of purchase will result in the refusal to accept the return.

  • Important:

  1. Complaints are up to 10 days from the date of receipt of the shipment by the shop.

  2. In case of unjustified complaints or damage to the goods from the customer fault, all costs cover complaints contracting.

  3. After 14 days of giving, we can start the procedure of complaint because of missing packages.

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